Frequently Asked Questions
Are prices and promotions the same online as they are in stores?
netshop.pe prices, promotions, and selections may differ from those in our retail store. Prices and promotions (e.g., promotion codes or free delivery) offered online may not be used in stores, and store prices and promotions (e.g., coupons or additional discounts) may not be used online unless otherwise stated.
Can I request that my order be delivered to your store?
You can choose to have your order delivered to any of our stores to take advantage of free delivery. During the checkout process, simply tick free store pick up. You have 3 days to pay and pick-up your order in the store.
To pick-up your order, you will need to present our invoice that was sent to you by email, and/or a valid photo ID.
Can my billing and delivery addresses be different?
Yes, your billing address can be different from your delivery address. During the checkout process, you will first be asked to enter your billing address. You will then be asked to enter the delivery address, which corresponds to the location to which you want your purchase delivered.Do we have a Brick & Mortar store?
Yes! netshop.pe offers just what our customers know and love about us: unique quality and style – at discounted prices. We currently have a store location at Shiahie in East Legon, Accra. Please refer to our contact page for directions to the store.
Do you accept online payments?
Online payment option will be available soon.Do you deliver internationally?
No. We currently offer delivery services within Ghana. Sprog Store delivers to all major towns and cities in Ghana.
How can I create/update my Wish List?
It’s easy to create a Wish List, but you must have a netshop.pe account in order to create one.
Select Add to Wish List on the product page (indicate size and color, where necessary)
Continue shopping or browsing.
It’s that simple! Your Wish List will be saved to your account for quick future reference. And, you can make it easy for friends and family to know just what your children want and need for birthdays, holidays, and other special occasions by Sharing your Wish List.
How can I manage my account?
You can manage your personal information, including your email address, password, billing information or email preferences at any time. To access your account, click on “My Account”.
How can I receive information on promotions, special offers, and discount coupons?
Subscribe to our Newsletter to receive information on the latest trends, new arrivals, special offers and sale announcements. Click here to sign up.
How do I know which size to purchase?
We offer a standard size chart for all the brands we carry. You can find the size guide on the product page. Simply look at the chart to ensure that your purchase will be the appropriate fit. If you need any additional assistance please feel free to contact us at any time on 055 822 7727.
