Will I be charged VAT on my order?
Yes! VAT will also be applied to the delivery fee.
If I purchased an item online, can I return it to the store?
Merchandise that was purchased online can be returned to our store. Please be sure to have your original receipt with you, when returning an item. For complete details on how to return or exchange your purchase, please consult our Return & Refunds Policy.
How can I receive information on promotions, special offers, and discount coupons?
Subscribe to our Newsletter to receive information on the latest trends, new arrivals, special offers and sale announcements. Click here to sign up.
How often are new products added to the online stores?
We add products to our online stores frequently and offer new sales and promotions, as well, so check back often for new styles and great deals.
How do I share my feedback about products?
You can write a review of each product you purchase. It’s easy, and it can help other shoppers make great decisions. Please keep in mind the best reviews talk about the product itself, rather than your shopping experience. Once approved, reviews will appear on the site within 3-5 business days. Click on the link under the product name to get started.
How do I know which size to purchase?
We offer a standard size chart for all the brands we carry. You can find the size guide on the product page. Simply look at the chart to ensure that your purchase will be the appropriate fit. If you need any additional assistance please feel free to contact us at any time on 055 822 7727.
Do we have a Brick & Mortar store?
Yes! netshop.pe offers just what our customers know and love about us: unique quality and style – at discounted prices. We currently have a store location at Shiahie in East Legon, Accra. Please refer to our contact page for directions to the store.
How do I place an order online?
Ordering online at sprogstore.com is easy. From the View Checked Items, Outfits or product pages, simply select the size and quantity of the item you would like and click Add to cart. Once you are finished shopping, click on the Shopping Bag button at the top right-hand corner of the page to review your items, then click Checkout to begin the Checkout process.
You will receive an email confirming your order that includes your order number.
If you prefer to order by phone, please call us at 055 822 7727. Our Customer Service hours for orders are Monday through Friday, from 9:00 a.m. to 7:00 p.m., Saturday 10:00 a.m. to 6:00 p.m. and Sunday 1:00 p.m. to 6:00 p.m. (GMT). (except holidays).
Note: netshop.pe reserves the right to refuse or cancel any order. Sprog Store, at our own sole discretion, may limit or cancel quantities purchased by a single person, shipping/billing address, or per order. If your order is cancelled, we will attempt to notify you using the email address provided at the time of order placement. We reserve the right to prohibit or limit sales to dealers, resellers, and distributors.
How can I create/update my Wish List?
It’s easy to create a Wish List, but you must have a netshop.pe account in order to create one.
Select Add to Wish List on the product page (indicate size and color, where necessary)
Continue shopping or browsing.
It’s that simple! Your Wish List will be saved to your account for quick future reference. And, you can make it easy for friends and family to know just what your children want and need for birthdays, holidays, and other special occasions by Sharing your Wish List.
I want to order over the phone. What number should I call?
If you prefer to order by phone, please call us at 055 822 77287. Our Customer Service hours for orders are Monday through Friday, from 9:00 a.m. to 7:00 p.m., Saturday 10:00 a.m. to 6:00 p.m. and Sunday 1:00 p.m. to 6:00 p.m. (GMT). (except holidays). Our knowledgeable and friendly Customer Service representatives will help you with your order.
